The Cost of Connectivity 2020

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Researchers from New America’s Open Technology Institute published The Cost of Connectivity 2020, a study of the price of internet service in 28 cities across Europe, Asia, and North America. OTI collected data on 760 internet plans and study found substantial evidence of an affordability crisis in the United States, with some of the highest prices in the global dataset. The study found that U.S. consumers are burdened with additional fees and hidden costs that make determining the total price of internet service difficult. The lack of affordability and transparency in internet pricing is particularly problematic during the COVID-19 pandemic when many rely on the internet to stay connected for school, doctor’s appointments and more. The researchers argue that access to the internet is far from equal, and this digital divide disproportionately affects BIPOC communities and low-income households.

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