Bots are broadening the digital divide
“Just being online doesn’t guarantee everyone the same access to products and services. People with the right technical knowledge are better positioned to buy products and access services, and bots are a growing reason for it.
A bot-driven economy widens the gap between the ‘haves’ and ‘have nots’
Most are aware of the concept of bots – automated software that performs repetitive tasks on the internet — whether it’s providing website help functions, automated customer service or scraping data for search engines. However, there is an increasing number of “bad” bots trafficking the internet – those that are harder to stop and closely mimic human behavior. They’re programmed to harvest personal information for fraud, perform account takeover or take down websites.”