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Austin Energy on track on its goals for assisting low-income customers

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“A year and a half into Austin Energy’s campaign to expand its Customer Assistance Program, the utility says it’s on track to enroll 90 percent of eligible ratepayers by June of next year. The enrollment target dates back to December 2022, when Council asked the utility to tackle its underwhelming 37.5 percent participation rate among qualifying customers. Since ramping up outreach and pivoting to new automatic enrollment methods, that number has swelled to 63,732 participants, or approximately 71 percent of eligible low-income customers.”

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